Product Name: TEMPEST SCHOOL KIT(HWARANG)
Material: ACRYLIC, PAPER, METAL
Country of Origin: made in Korea
Date of Manufacture: 2022.06
Manufacturer: YUEHUA ENTERTAINMENT KOREA
 
 
[Notice]

- This item is a pre-order item, therefore, the items will be produced according to the number of orders made.
- The delivery date may be modified due to unforeseen external circumstances and/or the manufacture’s conditions.
- The address for overseas deliveries can’t be edited. Please right in the exact address.
- For payments that happen abroad, payment cancellations are unable to be provided due to the significant fee that arises from the payment gateways.
Please think carefully before making any transaction or order.
- For any pre-order items, any pre-order item received will not be eligible to apply for an exchange/refund unless the pre-order item has any defects.
- Due to the material of the item, there may be slight scratches, dents and/or marks and these will not reasons for return/exchange or refunds.
- Acrylic
· During the production process for each item, there may be minor scratches. Items that have metallic decorations may have minor scratches from friction due to unforeseen and uncontrollable circumstances.
· All items come in different shapes, sizes, color, thickness, materials, etc
· Depending on the product and the printing method that takes place, the printing may have some uncontrollable and unforeseen irregularities.
· All items come in different shapes, sizes, color, thickness, materials, etc
· The outer part is coated with epoxy, therefore, the surface may not be smooth.
- If the item that is ordered is able to be replicated then the item will not be provided any return/exchange or refunds if the package has been unwrapped or unboxed.
- Due to the global pandemic, deliveries to certain countries may be delayed or not available.
- We will need you to provide a video and photograph. For any issue relating to a missing component, it is crucial that you provide a video starting from the unboxing process. Furthermore, we strongly recommend customers to take a video of the unboxing so that we can fully assist you.
(Anyone who is unable to provide a video or photograph may receive limited assistance)

We accept the following forms of payment:
- Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover
- PayPal

1. Address for returns and exchanges:
- [06247] YH Tower, 403, Nonhyeon-ro Gangnam-gu, Seoul, Republic of Korea

2. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.